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About Us Alamo Music Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Alamo Music Limited
Cavendish House St. Andrews Court, Burley Street Leeds LS3 1JY United Kingdom
Phone: +44 (0)113 243 5808
Fax:
Email: alamosales [at] alamomusic [dot] co [dot] uk
Registered VAT number: 859 2229 96
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payment by debit card, credit card and PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We use Paypal to securely process your transaction.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We ship anywhere in the world. Our shipping charges are as follows:
For the UK:
Second Class: Up to 4 items: £1.00 / over 4 items £3.00
First Class: Up to 4 items £2.00 / over 4 items £4.00
For the rest of Europe:
Up to 4 items: £2
5 items or more: £3
North America
Up to 4 items: £3
5 items or more: £4
Rest of the world
Up to 4 items: £4
5 items or more: £6 |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 7 business days . International orders are generally received in under 28 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security We use Paypal to process your credit card details. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted by PayPal. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)113 243 5808 or fax us on or write to us at Cavendish House St. Andrews Court, Burley Street Leeds LS3 1JY United Kingdom |
Privacy Policy Alamo Music Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
Returns Policy We want you to be delighted with anything you buy from us. Occasionally though, we know you may want to return items.
We accept the return of products only if they are in their original condition. If you return goods within 30 days of purchase, we will issue a full refund for the price you paid for the item(s).
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send it to the address below. In the case of a defective product, please provide a full description of the fault.
Our address is:
ur Contact details:
Alamo Music Limited
Cavendish House
St. Andrews Court, Burley Street
Leeds
LS3 1JY
United Kingdom
Cancelling an item:
Under the EU Distance Selling Directive (go to - www.hmso.gov.uk/si/si2000/20002334.htm), you have the right to cancel the contract for the purchase of any item within seven working days of delivery.
To cancel this contract, please send your items back to the address above enclosing a note saying you wish to cancel the purchase, giving the reason for the return as "Cancellation".
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, and giftwrapping). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. |
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